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Frequently Asked Questions

Q: Do the products come with everything I need? Q: What does it mean if the light on my charger is blinking from red to green? Q: What color should the charger LED be while charging? Q: Can my battery stay connected to the charger for long periods of time? Q: Can I charge them from my car? Q: Does the car charger take the same amount of time to charge the battery as the wall charger? Q: How long will the battery last between charges? Q: Do all of the gloves heat only the top of the hand? Q: How do I determine my hand size? Q: How do I know what size I wear? Q: Can I use the CORE 7 V products on my motorcycle? Q: Can the products be washed? Q: Can the gloves be washed? Q: How can I tell the battery is low? Q: Can I adjust the heat? Q: Do the vests and jackets heat the same? Q: Why is my battery turning itself off while I am using it? Q: Are the vests waterproof? Q: Are the batteries rechargeable? Q: What happens if the product gets wet? Q: What if the battery gets wet? Q: Are the gloves waterproof? Q: How do I clean the gloves or jacket? Q: What is the difference between a Softshell vest and Fleece vest? Q: I have an older hand warmer/blind heat, and don't see my battery on your website. Can I get another battery?
Q: Do the products come with everything I need?

Yes, all products will come complete with a battery, charger and comprehensive operating manual. (Optional car charger available here.)


Q: What does it mean if the light on my charger is blinking from red to green?

This means that your battery is almost fully charged. Battery will be fully charged when the light on your charger stays constantly green.


Q: What color should the charger LED be while charging?

The charger can display red and green lights and when the light stays constantly green on the charger this is an indication of a fully charged battery. Note that the battery is not fully charged until the charger LED stays green.


Q: Can my battery stay connected to the charger for long periods of time?

Battery and charger have a built in overcharge protection. We do recommend that the battery be unplugged after charging. Note that you should keep your battery stored with a full charge to help extend battery life.


Q: Can I charge them from my car?

Yes, we offer a car charger for our 7 V lithium batteries


Q: Does the car charger take the same amount of time to charge the battery as the wall charger?

Both charge at the same rate. Battery will take approximately 3-5 hours to fully charge a dead battery.


Q: How long will the battery last between charges?

The battery run times are largely effected by what level of heat you are using to heat the product. All products will run approximately 2hrs on high and up to 8hrs on the lowest setting.


Q: Do all of the gloves heat only the top of the hand?

The Camouflage and Fleece models will heat on the top of the hand. The S2 gloves and Mitt heat on the palm side and the back of the hand.


Q: How do I determine my hand size?

Proper hand sizing technique.


Q: How do I know what size I wear?

On each product page you can click on the sizing tab to view letter sizes with their respective measurements.


Q: Can I use the CORE 7 V products on my motorcycle?

Gerbing's does not recommend 7 V products for motorcycle riders as we have an entire 12 V product line dedicated to this activity on www.gerbing.com.


Q: Can the products be washed?

Yes, all products can be hand washed and hang to dry.


Q: Can the gloves be washed?

Yes, hand wash and hang dry.


Q: How can I tell the battery is low?

When the battery is unplugged you can press and hold the power button to view batteries remaining power level.


Q: Can I adjust the heat?

Yes, all CORE batteries have a built in microprocessor controller that allows the user to regulate the heat output.


Q: Do the vests and jackets heat the same?

No, vests heat in 3 areas, both sides of chest and in between the shoulder blades. The jackets heat in 4 areas, same as vest areas with addition of heated collar.


Q: Why is my battery turning itself off while I am using it?

This can happen if the connection to the battery is loose or because of faulty wiring. If this is happening to you please contact customer service at 800.646.5916


Q: Are the vests waterproof?

No, vests are best used as a base layer for maximum heat transfer. Note: all wiring and heating elements are waterproof and will not be affected if they get wet.


Q: Are the batteries rechargeable?

Yes, all products use a 7 V rechargeable lithium battery.


Q: What happens if the product gets wet?

All of our wiring is low current DC voltage and plastic coated and there would be no shock from getting wet.


Q: What if the battery gets wet?

The battery is water resistant but not waterproof. This means that the battery can get damp but DO NOT submerge the battery in water.


Q: Are the gloves waterproof?

All of the CORE gloves except for the fleece contain a waterproof/windproof/breathable polyurethane membrane.


Q: How do I clean the gloves or jacket?

Hand wash and hang dry.


Q: What is the difference between a softshell vest and fleece vest?

The difference is primarily preference of fabric. The softshell is constructed with a brushed polyester shell and bonded fleece lining made up of approximately 92% polyester and 8% Spandex.


Q: I have an older hand warmer/blind heat, and don't see my battery on your website. Can I get another battery?

No, you cannot purchase the old batteries. However you can receive credit for your old product towards the purchase of a newer product powered by our lithium batteries.