Yes, all products will come complete with a battery, charger and comprehensive operating manual. (Optional car charger available here.)
This means that your battery is almost fully charged. Battery will be fully charged when the light on your charger stays constantly green.
The charger can display red and green lights and when the light stays constantly green on the charger this is an indication of a fully charged battery. Note that the battery is not fully charged until the charger LED stays green.
Battery and charger have a built in overcharge protection. We do recommend that the battery be unplugged after charging. Note that you should keep your battery stored with a full charge to help extend battery life.
Yes, we offer a car charger for our 7 V lithium batteries
Both charge at the same rate. Battery will take approximately 3-5 hours to fully charge a dead battery.
The battery run times are largely effected by what level of heat you are using to heat the product. All products will run approximately 2hrs on high and up to 8hrs on the lowest setting.
The Camouflage and Fleece models will heat on the top of the hand. The S2 gloves and Mitt heat on the palm side and the back of the hand.
On each product page you can click on the sizing tab to view letter sizes with their respective measurements.
Yes, all products can be hand washed and hang to dry.
Yes, hand wash and hang dry.
When the battery is unplugged you can press and hold the power button to view batteries remaining power level.
Yes, all CORE batteries have a built in microprocessor controller that allows the user to regulate the heat output.
No, vests heat in 3 areas, both sides of chest and in between the shoulder blades. The jackets heat in 4 areas, same as vest areas with addition of heated collar.
This can happen if the connection to the battery is loose or because of faulty wiring. If this is happening to you please contact customer service at 800.646.5916
No, vests are best used as a base layer for maximum heat transfer. Note: all wiring and heating elements are waterproof and will not be affected if they get wet.
Yes, all products use a 7 V rechargeable lithium battery.
All of our wiring is low current DC voltage and plastic coated and there would be no shock from getting wet.
The battery is water resistant but not waterproof. This means that the battery can get damp but DO NOT submerge the battery in water.
All of the CORE gloves except for the fleece contain a waterproof/windproof/breathable polyurethane membrane.
Hand wash and hang dry.
The difference is primarily preference of fabric. The softshell is constructed with a brushed polyester shell and bonded fleece lining made up of approximately 92% polyester and 8% Spandex.
No, you cannot purchase the old batteries. However you can receive credit for your old product towards the purchase of a newer product powered by our lithium batteries.